Name and Shame Time! #1 - NAB

No need to guess who: in fact, I should sue!

QUICK DISCLAIMER: I like to think of myself as most Google reviewers I imagine do: on a crusade to right the community of customer service wrongs.

Like, I found this guy who was ranting and raving that his five-star chicken from Henny Penny also came with a 1-star atmosphere, as said curmudgeon rocks up 4 minutes before closing and demands they go kill him up a fresh chicken with some lovely ambient lighting to boast. what a hero.

The circumstances in which I am going to detail the complete ineptitude of others who, essentially, are making a living off this death.  As a teacher, I complete some of the more ridiculous mandated learning modules, which in theory is to improve on my professional dealings. This is especially true when it comes to responding to trauma

I might have actally felt bad for blatent idneitifers if not for the fact that they have either no idea what to do or have pretty much established I murdered my mother for her estate.

Not to mention these are major corporations that have delightfully tacky policeis under hyperlinks, like a suggested hyperlink: "So, you're bereaved"....maybe even the extra mile sad faced emoji :(

Ahhhh National Australia Bank aka the NAB: yes, it is tacky, but ultimately, after phoning through to their Bereavement Support Centre, I was effficiently and (allegedly) effectively guided towards assistance to the bereaved executors for funeral reimbursemnt expenses.

Apparently all that's needed is the person named on the said invoice and some supporting ID, and "hey, I am soooo sorry for your loss too. Byeeeee!"

Said executors were deluded enough to feel reassured and presented at the 

NAB Branch - Hamilton NSW 2303

Branch Manager: Megan 

(you'll spot her tacky faux leopard print loafers and excessive attempts to look 10 years younger.)

"Customer Service Assistant" :  (or whatever these redundant bank staff do in a cashless brnach)

Clearly the point of death is something they should be more aware of. Most especislly because tghis branch had the mighty role of collecting coinage from their (remaining) business account holders.

The crap service is reocgnised widely. My mother was a loyal and cashed up client, but immediately upon entering with our cincern, the very dleightfully naive and -- quite clearly not well-versed on any policy excrptmremaining employed in a bank brnach with tumbleweed rolling across the aisle.

Firstly, she actually had the gall to sneer at us: ylu know that haughtily angled chin and attempted look of competence.  Then, without actaully admitting that this was the first actual important service she must provide, she glared and strutted over to managerial, Megan!

In fairness, she IS the manager: she actually spat out "sorry for umm your loss.' Then proceeded to keep us awaitng nearly 45 minutes in her competency she explained:

Your lawyers have done EVERYTHING WRONG!! This document hasn't got visiblt numbered pages!!!!

The Amazon rainforest, on the other hand, appreciated the consideration of the environment so that the awesome team at the Hamo NAB could do what's indemnified in their policies.

Evenetually I turned to the Google reviewers: help me, comrades, and read aloud that many of us in our time of mourning either present as a potential murderer or just the regular pieve of shit on the shoe look. Honestly, uniform policy clearly didn't specify "NO SKANKY SHOES" or I maybe would have done both of them a favour.

After Megan ran away after I snorted: "Goodness, it almost seems as though you have never done this before.." Megan got verrrrry lucky. The sole business customer depositing a day's earnings was the best distraction.

Meantime, as I can attest, the milenially educated are adept at the touch type..Not today. Her awful grey manicure painstakingly went:

tap......tap tap...........tapppppppppppp

Oh dear, I had to start doing that thing I mightn do whereby I can eloquently lead her to soobbing in the shower after imbibing a bottle of Merlot.

Plus, I sadly have experience in negotiating the right bank staff after a god awful stint with Westpac merchant services.

I requested the branch number to advise the team that actually seemed to get that people with bank accounts die. Suddenly, she had it alllllllllll sorted and we could now please kindly f off.

OMG, you would NOT believe this! They did absolutely nothing. 

I will create an IOU voucher for $15k.

Take another damning finding and I am starting to think that my dumb arse sister with her Newcastle Permanent Building Society account would be advisable.

Shameless attempt to discourage you from attempting even a decent pair of shoes from these guys, allow me to provide full details of the branch:

31 Beaumont St, Hamilton NSW 2303

 (and recommend ING whose interest rates are actually noticeable)